Welcome to Apevia Tech Support!
Apevia Tech Support is here to provide helpful tips and assistance to it's end-users. Customers can get help with the installation,configuration and troubleshooting of Apevia products and accessories, as well as product compatibility information. Our goal is to offer simple, detailed technical solutions to the most common problems experienced by system builders. Apevia Technical Support is limited to our product line only.
To contact Apevia Technical Support online, please email: email@example.com
To contact by phone, please call: (909)718-0789 M-F 9:00am-5:00pm (Pacific)
Apevia offers spare parts for purchase to all customers at reasonable prices. If you wish to purchase spare parts, please contact firstname.lastname@example.org
Please provide the following information when request for a spare part:
APEVIA offers one-year limited warranty for all our products from the date of purchase. Our RMA/Warranty service is offered through Apevia direct resellers and distributors. This warranty shall not apply to any damage due to transportation, improper installation, further modification, misuse, negligence, abuse or accidents. All merchandise received by APEVIA will be inspected and tested. For detailed information regarding warranty, please refer to our warranty page.
To request a return merchandise authorization (RMA) number, please follow the steps below. A RMA number must be obtained before products can be returned to APEVIA. Failure to comply these steps will cause delay in RMA processing. The DOA period is 30 days from date of invoice.
15% restocking fee will be charged on all returned merchandise for credit. Merchandise returned for credit or refund should be in original package with all accessories, all supporting documentation and in resalable condition. No credit after 30 days. No refund will be accepted after 10 days of invoice date.
Note: Any merchandise without proof of purchase or serial numbers that do not match Apevia's database will be returned to the customer. Customers are responsible for RMA shipping cost to Apevia and Apevia will pay for the RMA shipped back to customers via UPS Ground service only. Apevia may ship RMA via Express Service only if customer is willing to pay for the difference between Ground and Express Service. No cross ship on any product for any reason.
Fill out the RMA request form. Download it here.
Fax the completed form to (909)718-0889 or email to email@example.com for a RMA number.
RMA number will be issued upon verification and notified within 48 hours. (please do not call within the required processing time frame)
RMA number should be clearly marked on the outside of each package returned.
Customers are responsible for all shipping charges and bear all risk of loss for the return product(s) during shipment.
For any damage during shipping or transportation, please contact the store you purchased from or make a claim with the carrier.
APEVIA CORP. ("Apevia") offers its end-users a one (1) year limited warranty on all products (Prestige, Jupiter, Signature series 80+ efficiency power supplies have 3 years warranty), effective from the original date of retail purchase. Products are warranted against defects in materials, workmanship, and normal wear and tear. Defective parts/products will be replaced at no charge, minus the cost of one-way freight to our facilities. This warranty DOES NOT cover product issues caused by anything other than defects in material and workmanship, and DOES NOT include:
If a defect is found to exist, Apevia will replace the product with a tested, fully-functional unit. Apevia reserves the right to substitute items with those of a different color in the case of a shortage.
Used Apevia Power Supply RMA Policy: As mentioned above, brand new Apevia 80+ efficiency purchased through our authorized distributors have a 3 year warranty upon date of purchased. If a customer buys a "used" Apevia 80+ efficiency power supply off an authorized distributor marketplace, the customer will only have 1 year warranty upon date of second hand purchase (Customer will need to provide receipt / invoice for proof of second hand purchase). NOTE: If the Apevia 80+ efficiency power supply is passed the 3 years upon date of the PSU being manufactured, the second hand ownership 1 year warranty will be cancelled (Apevia technical support team can check the date of when the PSU was manufactured). In order for us to ship out the new replacement Apevia power supply, the end user will have to ship back their "used" faulty Apevia power supply back to our facility (End user pays for shipping) before we send out the new replacement Apevia power supply.
For Apevia non 80+ efficiency power supplies, it will have 3 months warranty upon second hand ownership purchase date. NOTE: If the Apevia non 80+ efficiency power supply is passed the 1 year upon date of the PSU being manufactured, the second hand ownership 3 months warranty will be cancelled. In order for us to ship out the new replacement Apevia power supply, the end user will have to ship back their "used" faulty Apevia power supply back to our facility (End user pays for shipping) before we send out the new replacement Apevia power supply.
Please note: Our warranty covers returns and replacements within the Continental United States only. At this time, we do not offer support internationally.